iDeliver is a HPSS‘ (HP Software and Solutions) approved business partner for Authorized Services Management Partner- Software (ASMP-S). This means a customer can renew their software maintenance/support contract using iDeliver allowing iDeliver to become the single point of contact for their customers’ HP Software support services needs by leveraging the partner’s existing help desk, contract administration, and knowledge of the customer’s environment. iDeliver operates as a customer’s Tier-1 support funnel while HP R&D is leveraged for Tier-2 or product centric fixes.
iDeliver specializes in Applications and Operations products suite of HPSS.
Here are the key benefits when a customer renews their support contract through iDeliver:
- Personalized support personnel who understands your technical landscape.
- Improved response time.
- iDeliver attempts to solve most of the customer product related issues in the first call itself.
- Proactive follow up with customer on a regular basis.